Business Challenges

• Streamline the complex N-400 naturalization application process into an intuitive digital experience.

• Create an accessible platform for low and moderate-income green card holders

• Design a scalable solution that could serve both individual applicants and nonprofit organization.s

Strategic Approach

Research & Discovery

• Conducted user research with legal aid organizations to understand pain points in the naturalization process

• Created user journey maps to identify critical touchpoints in the application workflow

• Developed information architecture that accommodated both direct users and nonprofit service providers

Design Process

• Designed an intuitive step-by-step interface for completing the N-400 application

• Created wireframes and prototypes optimized for accessibility and multiple user types

• Developed a cohesive visual system that aligned with legal requirements while remaining approachable

• Iterated designs based on feedback from legal experts and user testing sessions

Measurable Results

• There was an increase in successful application completions. The pilot performed so well that they secured additional funding to iterate on the original app, site and flow. 

• This resource helped in the reduction in application processing time

• User satisfaction rates from both applicants and nonprofit organizations

• Platform adoption rates by legal service providers

My Contributions

• User flow diagrams

• Wireframe iterations

• Final UI components

• Visual design system

• Illustrated User stories and flows 

• Interactive prototype screens

• Accessibility considerations